Terms & Conditions / Policy

Privacy Policy

Last updated: January 6, 2026

Innermuller operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide customers with a curated shopping experience. The Services are powered by Shopify.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail regarding personal information handling.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” refers to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information, depending on how you interact with our Services and as permitted by law:

  • Contact Information: Name, billing/shipping address, phone number, email address

  • Financial Information: Payment card details, transaction data, payment confirmations

  • Account Information: Username, password, preferences, and settings

  • Transaction Information: Items viewed, added to cart, purchased, returned, or canceled

  • Communications: Information shared when contacting customer support

  • Device Information: IP address, browser type, device identifiers

  • Usage Information: Interaction data, navigation behavior, and service usage

Sources of Personal Information

We collect personal information from:

  • Directly from you (account creation, purchases, communications)

  • Automatically via cookies and similar technologies

  • Service providers acting on our behalf

  • Partners and third parties, as permitted by law

How We Use Your Personal Information

We use personal information to:

1. Provide and Improve Services

  • Process payments and orders

  • Manage accounts

  • Deliver products and handle returns/exchanges

  • Personalize your shopping experience

2. Marketing and Advertising

  • Send promotional emails or messages

  • Display relevant ads based on your activity

3. Security and Fraud Prevention

  • Authenticate accounts

  • Detect and prevent fraud or unauthorized activity

4. Communication

  • Provide customer support

  • Send service-related notifications

5. Legal Compliance

  • Comply with applicable laws

  • Respond to lawful requests and enforce policies

How We Share Personal Information

We may share personal information:

  • With Shopify, service providers, and vendors (payments, shipping, analytics)

  • With marketing and advertising partners

  • When required by law or legal process

  • With affiliates or during business transactions (merger, bankruptcy, etc.)

  • With third parties when you consent or request it

Relationship with Shopify

Our store is hosted on Shopify, which processes personal information to provide and improve the Services. Shopify may process data across different jurisdictions.

For details on Shopify’s data practices, visit:
https://privacy.shopify.com

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy or security practices of those sites. Please review their policies independently.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.

Data Security & Retention

While we take reasonable steps to protect personal information, no method of transmission is completely secure.
We retain personal information only as long as necessary to fulfill legal, operational, or contractual obligations.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access your personal data

  • Request deletion or correction

  • Request data portability

  • Opt out of marketing communications

To exercise these rights, contact us using the details below.

International Data Transfers

Personal information may be transferred outside your country. Where required, we rely on standard contractual clauses or equivalent legal safeguards.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.

Contact Information

Trade Name: Innermuller
Email: care@innermuller.com
Phone: +91 9871620404
Address:
IBIS GLOBAL IN
Sec-135, Nangli Wajidpur
Greater Noida, Gautam Buddha Nagar
Noida, UP – 201304, India

GST Number: 09FNSPK5237F1ZI

Refund Policy

We offer a 7-day return policy from the date you receive your item.

Eligibility for Returns

  • Item must be unused, unworn, with tags, and in original packaging

  • Proof of purchase is required

Return Process

To initiate a return, contact us at care@innermuller.com.
Approved returns must be sent to:

Return Address:
IBIS GLOBAL IN
Sec-135, Nangli Wajidpur
Greater Noida, Gautam Buddha Nagar
Noida, UP – 201304, India

Returns sent without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if the item is damaged, defective, or incorrect.

Non-Returnable Items

  • Sale items

  • Gift cards

Exchanges

Return the item and place a new order separately once the return is approved.

Refunds

  • Approved refunds will be issued to the original payment method within 10 business days

  • Bank processing times may vary

  • If 15 business days have passed, contact care@innermuller.com   

Governing Law

These Terms of services and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.